Return Policy
Customer satisfaction is important to us. If you encounter any problems with your order, please contact us.
Right of Withdrawal
In distance sales, consumers can exercise their right of withdrawal within 14 days from the date they receive the product. To exercise your right of withdrawal, simply contact us via email.
Email: info@dizoramed.com
Return Conditions
The returned product must:
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Be unused
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Be undamaged
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Be sent with its original packaging, label, and any accessories, if applicable
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Be in resalable condition
For hygiene and health reasons, returns of products that directly contact the body, which have had their packaging opened, been tried on, used, or had their hygiene conditions compromised, may not be accepted.
Return Process
After your return request reaches us, you will be informed about the return process. The product will be inspected upon its arrival. If it meets the return conditions, the refund will be processed using the same payment method used during the order.
Depending on your bank's processing time, it may take a few business days for the refund to reflect in your account.
Defective or Incorrect Product
If you received an incorrect, missing, or defective product, please contact us as soon as possible after delivery. You may be asked for images of the product and packaging when we evaluate your request.
In the case of a defective or incorrect product, options such as exchange, re-shipment, or a refund may be offered as a solution.
Return Shipping Fee
If the sending of a defective, damaged, or incorrect product is due to our store, the return shipping process will be covered by us. For standard returns made under the right of withdrawal, how the shipping fee will be covered will be communicated to the customer based on the order and campaign conditions.
Exchange
Exchanges can be made depending on stock availability. For exchange requests, please contact us via email.