F.A.Q

What does the Dizora Soft Support Knee Pad do?

It is a soft-padded support product designed to offer a sense of support and comfort of use around the knee. It is ideal for users looking for practical support during sports, walking, exercise, and daily use.

Does this product treat meniscus tears?

No. The product is not intended for medical treatment and does not replace doctor's advice. If you have a meniscus tear, knee pain, are in the post-operative period, or have a chronic condition, it is recommended to consult your doctor before using the product.

Is the product suitable for daily use?

Yes, the product can be practically used for daily use and light exercises. However, if you feel discomfort during long-term use, it is recommended to remove the product.

Is the product adjustable?

Yes, the product has an adjustable structure. This allows it to adapt more comfortably to different knee circumference measurements.

In which activities can it be used?

It can be used to provide a sense of support during walking, light exercise, sports activities, and daily movements. For heavy sports or situations requiring medical use, expert advice should be sought.

When will my order be shipped?

Orders are usually prepared and handed over to cargo within 1–7 business days after payment confirmation.

How many days does shipping take?

Deliveries within Turkey generally take 2–5 business days after being shipped. Delivery time may vary depending on your city and cargo traffic.

How can I track my shipment?

When your order is shipped, your tracking number will be shared via SMS, email, or your order page.

Can I return the product?

You can initiate a return request within 14 days after receiving the product. The product must be unused, undamaged, and its hygienic conditions must not be compromised.

Can I return the product after trying it?

For products that come into direct contact with the body, returns of used products or products whose packaging has been opened and hygienic conditions compromised may not be accepted due to hygiene reasons.

What should I do if I receive a wrong or defective product?

You can reach us via info@dizoramed.com with your order number and product images. Your request will be reviewed, and options for exchange, re-shipment, or refund will be offered.

Is the product color exactly the same as in the image?

Due to screen settings, lighting, and shooting conditions, product colors may show slight differences in images.

Can I make a bulk purchase?

For bulk purchases or special requests, you can contact us via email.

Email: info@dizoramed.com